Receive
Request by WhatsApp, website or internal system
The agent receives requests, evaluates availability and executes. With control and escalation.
It is a modular agent that route requests and automate tasks according to your rules and internal flows.
Request by WhatsApp, website or internal system
What you need: service, urgency, preferences
Availability, capacity, business rules
To the optimal resource: person, schedule, specialty
Notify everyone, send reminders
Scheduling medical appointments. Patient indicates symptoms, agent finds available specialist and schedules. Automatic reminders.
Case routing. Client describes situation, agent classifies and refers to specialist lawyer with available capacity.
Visit assignment. Customer reports problem, agent assigns technician to the area with required skills.
Tutorial scheduling. Student selects subject, agent finds available tutor and schedules session.
Project distribution. Requirement comes in, agent evaluates complexity and assigns the appropriate consultant.
Conversation routing. Agent classifies queries and directs the correct team according to type and priority.
of administrative time goes into coordination that could be automated.
3-5 contacts just to make an appointment or assign a task.
Work is assigned to the one who is "available" or the one who always gets everything.
One person centralizes the distribution and becomes a point of failure.
Evening and weekend applications wait until Monday.
The user schedules via chat, without forms or calls.
Consult calendars and show only real slots.
By specialty, area, workload, priority.
Distribute equitably among available resources.
Immediate confirmation + scheduled reminders.
The user changes their appointment without human intervention.
Detects special cases and notifies the person responsible.
Changes in the calendar are reflected in the agent and vice versa.
Own system? We integrate via API.
Let the agent schedule, assign and confirm. Your team focuses on what matters.